management
Oh, how a little flexibility – just a smidgen, even – helps make everything better. While listening to a nurse with 37 years of experience talk about innovating care coordination today, she said, “People ask me all the time what... Read More
Ever lose track of a conversation in front of a group of people? Want to make people walk away with your point in mind? Repeat this phrase with me: “What’s important to remember is…” That one phrase jolts brains into... Read More
I hate that feeling of walking away from a conversation, mentally kicking myself, wondering why I said that. Ugh. After one too many of those moments, I decided to edit my conversations and emails. Maybe even to a fault. It has saved... Read More
Diversity is important in healthcare teams and really all teams. Homogeneous teams are actually a recipe for disaster, and leaders are trained to work against phenomena like groupthink. While diversity is great, it is also quite difficult to manage (or even... Read More
The best moment to ask for a letter of recommendation or supportive email from a leader or perhaps a shining telephone call about your service from a vendor to your director is right at the “thank you moment.” You did... Read More
Ever get the feeling that someone knows something about you and she is talking about that very thing – in code – to a large group of people? This happens with leaders and team members a lot. We express something... Read More
Sometimes it’s hard to believe, I know. We all have managers – well, I suppose a percentage of us do – and we’ve all had those moments with our managers that left us speechless or infuriated or frustrated or… We expect our... Read More
Who gets the credit? He didn’t work on that presentation. Why did Mr. Leader just mention his name? She didn’t do that. I did! The Credit Monster lurks everywhere. It’s right around the corner, under your desk, behind your... Read More
It is the same in management as in life (whether that is nursing management or management in any other field). Manage others the way you want to be managed. Give respect, gain respect. Give autonomy, gain empowered employees. Dig your... Read More
Preparation. The word hangs in the air. We all know what it means. Time. It takes time to prepare, to prime, whatever it is we are about to do, work on, etc. Time. There is never enough of it, or... Read More