communication
Diversity is important in healthcare teams and really all teams. Homogeneous teams are actually a recipe for disaster, and leaders are trained to work against phenomena like groupthink. While diversity is great, it is also quite difficult to manage (or even... Read More
The best moment to ask for a letter of recommendation or supportive email from a leader or perhaps a shining telephone call about your service from a vendor to your director is right at the “thank you moment.” You did... Read More
Most of the time, you read a much different version of what I intend to write. First, I write and write and write. Then, I edit. Sometimes, when I’m “feeling” it, I write exactly what I intend and want and... Read More
Nurses deliver difficult news every day. Whether it’s reiterating exam results the physician explained earlier to the patient and now the family that was absent is suddenly present and the patient no longer remembers all the intricacies of the delicate... Read More
Article: Tschannen, D. and Lee, E. (2012) The impact of nursing characteristics and the work environment on perceptions of communication. Nursing Research and Practice, E-pub February 22, 2012, 1-7. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3316962/pdf/NRP2012-401905.pdf. Big Idea: Communication within health care is a... Read More
The Article: Vardaman, J. M., Cornell, P., Gondo, M. B., Amis, J. M., Townsend-Gervis, M., & Thetford, C. (2012). Beyond communication: The role of standardized protocols in a changing health care environment. Health Care Management Review, 37(1): 88-97. Big Idea:... Read More
I have completed more personality tests than I can remember. One of the things I have learned about myself over the years is that I am a “how person.” I am inquisitive about how products, people, and processes work. I... Read More
As I mentioned yesterday, I recently decided to switch jobs, and I learned a lot in the process. I will share many of those experiences this week. Once you are certain you are going to throw your hat into the... Read More
A colleague I admire called me yesterday to talk business, but she ended the call wonderfully by encouraging me. It lasted all of 45 seconds, but it meant a lot to me, and I told her so. I wasn’t having... Read More
Sometimes I want to ask people – professionals – what I am really thinking. Whaaaat? Are you serious? Did you really just [fill in the blank]. But I don’t. At least not in that manner. Professionals. People who work in... Read More