The Article: Fenton, J. J., Jerant, A. F., Bertakis, K. D., Franks, P. (2012). The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of Internal Medicine, published ahead of print at http://archinte.ama-assn.org/cgi/content/full/archinternmed.2011.1662....
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