I saw this video for the first time two weeks ago via TheONC. The video is absolutely worth another mention as it sheds light (quickly) on a daunting topic – delivering difficult news.
What do you think? Will you (or do you already) utilize this method in your practice?
Gretchen McNally
October 16, 2013 10:29 amFlagged this and finally had time to watch- what an extraordinary video on delivering difficult information.